Suzannah L.
Colleague Services Operations Manager

About Suzannah

Key Experiences

I started as a Customer Assistant and I am now HR Operations Manager
I had just finished university and was looking for a job, I wasn't too sure what I wanted to do, but knew the excellent reputation M&S had as an employer. So, I applied online for a job in my local store. I worked there for a number of years and became involved with recruitment and staffing rotas. I then decided I wanted a bigger challenge and sucessfully applied for an HR Administrator role within Resourcing at HRSS in Salford Quays. As I gained experience I moved to a Senior HR Administrator and then worked on a couple of projects, where I learnt a lot. I then became Resourcing Team Leader. I managed a large team which set up the 1000's of new employees the business hires each year. I then moved out of Resourcing and began managing a team that operated a helpline for employees. My most recent move has been to be part of the Employee Admin as a HR Operations Manager. My team processes contractual changes for Retail.

Current Position

I manage a team that processes over 200,000 transactions a year!
I am a HR Operations Manager within Employee Admin, my team updates and maintains all of our retail employees contractual details. This can be anything from name of line manager to the shift pattern they work. I have a customer base of around 60,000 employee, so we can get very busy.

Main Motivations

There's always something different to learn or be involved with
My customer base is around 60,000 so there is always something new happening or changing, and it is my role as an Operations Manager to set my team up to deal with this in the best way possible. We are a high volume transactional team, processing around 5,000 employee details changes per week.

Top Advice

Don't be afraid to take chances and make the most of any opportunity
Some of my most valuable experiences have come from being involved in things that I initially wasn't too sure on or had limited knowledge on. I have always had support from my peers and line managers and have been encouraged to take chances and learn.

Marks & Spencer

Marks and Spencer is a major British multinational retailer headquartered in the City of Westminster, London. It specialises in the selling of clothing, home products and luxury food products. M&S was founded in 1884 by Michael Marks and Thomas Spencer in Leeds.