Hello, thank you for your question! Some things to avoid would be being late so i'd highly recommend you plan your journey in advance and arrive in good time! You should also show you have passion too for Retail & M&S. The role play will be an interaction with a 'customer' played by an assessor and you will play the role of the Customer Assistant. In this role play it is your job to provide a great customer service. I hope this helps and best of luck! Thanks, Holly
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