Hi, thanks for your question. Workforce planning is really important to get right - especially in a business the size and scale of M&S! Having the right number of people with the right skills, experiences, and competencies in the right place / roles at the right time is imperative to operating successfully, ensuring that we deliver the very best for our customers and achieving strategic objectives efficiently and effectively, both in the short and long term.
A strong workforce is perhaps the most important asset for any company. After all, without employees we would not be able to accomplish much. Workforce planning is critical to maximising profit, avoiding surprises, and ensuring long-term success. It provides solid data and metrics that can be used to identify workforce risks before it impacts business objectives.
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