Hi and thanks for your interest in M&S.
Assuming you are applying for a customer assistant vacancy, you will find examples to look at online as part of the application process. The purpose of the role plays, is to understand how you would deal with frequently occurring "real life" situations in our shops. This is very likely to include role plays in which you would be helping the customer for example....locating items on the shop floor, suggesting items they may wish to buy, or helping them order online.
Hope this helps
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